Across the departments, employees work as a team. Their smiles are genuine. They care! They use listening skills to get to know each resident so the service or support they provide will be personalized. And staff communicate with each other to ensure that residents' needs and requests receive prompt attention.

What truly distinguishes Roland Park Place'sconstellation of services is the people who provide them! With over 200 full-time and part-time employees, RPP places a high value on hiring and retaining staff who exemplify a commitment to service that goes well beyond the expected. Once you meet our staff you'll know why residents have many reasons to rave—not just about the kinds of services they receive, but about the caring manner in which they are delivered.

Our wide range of services, including RPP's innovative PAL Program, adds significant value to the lifestyle you'll enjoy at Roland Park Place.

There's a menu of services designed to complement the three levels in RPP's continuum of care: Independent Living, Residential Care (assisted living) and Health Care (comprehensive/skilled nursing care).

Independent Living sampling of services provided at no extra cost:

• Move-in coordinator to handle the details of your arrival
• All utilities (except telephone and optional internet)
• One meal per day
• Meal credits available to use for guests
• Housekeeping services
• Weekly linen service
• All utilities (except telephone and optional cable television)
• Valet service
• Maintenance and repairs
• 24-hour security surveillance
• Transportation services for shopping, planned group outings, and off-site medical appointments
• 24-hour reception desk
• Fitness and Aquatics Center and wellness program
• Computer Internet and e-mail access
• Convenient parking space
• Basic health services in the Ambulatory Care Center
• Post-surgical nursing visits
• ...and more

Residential Care services include:

• Personalized health care management within a supportive environment
• Individualized "plan of care"
• Three meals a day
• Structural activities program directed by a qualified Activities Coordinator
• Personal laundry
• Daily trash removal
• Housekeeping on a weekly basis

PAL: A Unique Service for Personal Assistance

Ever since its creation in 1993, PAL—RPP's distinctive "Program for Assistance in Living"—has been widely used and greatly appreciated by residents. Designed for residents who might need extra help in their apartments with daily chores or with other specific activities, PAL

can be customized to meet the special needs of each person. For a modest fee, PAL staff assist with bed-making or other housekeeping chores, medication management, shopping, laundry, reading...any reasonable request will be honored that helps residents continue to live independently.

PAL attendants are certified nursing assistants, registered with the State of Maryland. All are RPP employees who are supervised by nursing managers and the Director of Resident Services.

Barbara Eyring (right)

Meet Barbara Eyring
Medical Insurance Coordinator

Do you know the difference between Medicare A and Medicare B? Barbara Eyring does! In her capacity as Medical Insurance Coordinator since 1986, Barbara provides a unique service for the residents of Roland Park Place. Her role is to explain medically related papers, from complicated invoices to the wording on insurance cards.

But more importantly, Barbara's caring manner puts residents at ease. Knowing they can trust someone to help them through the complicated, sometimes frustrating maze of medical insurance claims gives Roland Park Place residents extra peace of mind.

"Retirement living is more fun when you can free yourself from the burdens of paperwork," Barbara comments. "I like to think of what I do not just in terms of a technical skill, but as improving the quality of life for our residents."

Meet Tina York
Director of Pastoral Care

You'll hardly ever find Tina York in her office! Her presence is felt throughout the community, however, as she visits residents in their apartments or rooms or in the hospital. She is available to residents, family and staff members in times of crisis and transition, and she coordinates all religious activities, services and events. We feel very fortunate to have her on our staff.